Terms & Conditions
Last Updated: 9 September 2026
1. About these terms
These Terms & Conditions ("Terms") apply to your use of the Counselling Connect website, https://www.counsellingconnect.co.uk/ (the "Website").
By using the Website, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use the Website.
These Website Terms are separate from any specific terms, client agreement or counselling agreement that may apply when you purchase a service from Counselling Connect”.
2. About Counselling Connect
Counselling Connect provides counselling signposting and matching services, helping people identify appropriate therapy and find a therapist who may be a suitable fit.
Information about Counselling Connect's services is available on the Website for general information purposes.
You can contact Counselling Connect using:
Email: hello@counsellingconnect.co.uk
Website: https://www.counsellingconnect.co.uk/
3. Website information
Counselling Connect aims to ensure that the information on this Website is accurate and up to date.
However, information on the Website is provided for general information purposes and may be changed or updated from time to time.
Counselling Connect does not guarantee that:
all information will always be complete or current;
the Website will always be available;
the Website will be free from errors or interruptions; or
all information will be suitable for your particular circumstances.
4. Counselling services
Information provided on this Website is not a substitute for professional counselling, psychological or medical advice.
The Website is intended to provide information about Counselling Connect's counselling services and how to make contact.
Nothing on the Website or through Counselling Connect's services should be interpreted as creating a counselling relationship between you and Counselling Connect.
A counselling relationship is established separately and may be subject to additional terms, arrangements and professional requirements.
5. Emergencies and urgent situations
The Website and Counselling Connect's counselling services are not intended to provide an emergency or crisis response service.
If you are experiencing an immediate emergency or believe that you or another person is at immediate risk of serious harm, you should seek appropriate emergency assistance rather than relying on this Website, email communication or an appointment request.
6. Appointments
Services may be booked through the Website, by email, telephone, or through an online booking service where available.
A booking is not necessarily confirmed until Counselling Connect has confirmed it through the relevant booking system or directly with you.
Appointment availability may change without notice.
Where you make an appointment through a third-party booking service, additional terms and privacy policies belonging to that provider may also apply.
7. Cancellations and missed appointments
Counselling Connect's cancellation and missed-booking arrangements may be provided to you separately when you book a service.
Where specific cancellation terms have been agreed with you, those terms will apply to your appointments.
If you are unable to attend an appointment, please contact Counselling Connect as soon as reasonably possible.
Any applicable cancellation or missed-appointment fees will be communicated to you before they apply.
8. Intellectual property
Unless otherwise stated, the content of this Website, including text, branding, graphics, images, design and other materials, belongs to Counselling Connect or is used with permission.
You may view and use the Website for your personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify, republish or commercially exploit Website content without prior written permission, except where permitted by law.
9. Acceptable use
You agree not to use the Website:
for any unlawful purpose;
to attempt to gain unauthorised access to the Website or its systems;
to introduce malicious software or harmful code;
to interfere with the operation or security of the Website;
to misuse contact forms or booking systems; or
in any way that could damage, disable or impair the Website.
10. Third-party websites and services
The Website may contain links to third-party websites or use third-party services, including appointment-booking or scheduling services.
These third-party services operate independently and may have their own terms and privacy policies.
Counselling Connect is not responsible for the content, availability, security or privacy practices of third-party websites or services.
11. Privacy
Counselling Connect's collection and use of personal information is explained in its Privacy Policy.
The use of cookies and similar technologies is explained in the Cookie Policy.
By using the Website, you acknowledge that you have been given the opportunity to review these policies.
12. Availability and security
Counselling Connect makes reasonable efforts to keep the Website operating securely and reliably.
However, Counselling Connect cannot guarantee uninterrupted access to the Website or that it will always be free from viruses, security vulnerabilities or other technical problems.
Counselling Connect may suspend, withdraw or change the Website, or any part of it, without notice where reasonably necessary.
13. Limitation of liability
To the extent permitted by law, Counselling Connect will not be responsible for osses arising from your use of, or inability to use, the Website or Counselling Connect's services where those losses could not reasonably have been anticipated or are not caused by Counselling Connect's breach of a legal obligation.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
14. No guarantee of suitability
Information about counselling services on this Website is general information only.
The fact that a service is described on the Website does not guarantee that it will be appropriate or suitable for your particular circumstances.
Suitability for counselling and the appropriate form of support can be discussed with you before or during the counselling process.
15. Changes to these terms
Counselling Connect may update these Terms from time to time to reflect changes to the Website, its services, or legal and regulatory requirements.
The latest version will be published on this page with an updated "Last Updated" date.
Your continued use of the Website following an update means that the updated Terms will apply to your use of the Website from that point onwards.
16. Governing law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms or your use of the Website will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
17. Contact
If you have any questions about these Terms & Conditions, please contact:
Counselling Connect
Email: hello@counsellingconnect.co.uk
Website: https://www.counsellingconnect.co.uk/